Privacy & Data Policy Last updated:15/09/2025 

Cielo Flaxton Accommodation is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth).

1. Information We Collect We may collect: Personal details (name, phone, email, address). Booking details (dates, payment information, preferences). Website usage data (cookies, analytics).

2. How We Use Your Information To manage bookings and provide accommodation services. To communicate with you before, during, and after your stay. To improve our website, services, and guest experience. To comply with legal and regulatory requirements.

3. Data Security We take reasonable steps to protect your data from misuse, loss, or unauthorised access. Payment details are processed securely via [insert payment provider].

4. Sharing of Information We do not sell or rent your data. Information may be shared with third-party providers (e.g., booking platforms, payment processors) where necessary to deliver services.

5. Cookies & Tracking Our website may use cookies and analytics to enhance user experience. You may disable cookies in your browser, though some functions may not work.

6. Access & Correction You may request access to, or correction of, your personal information by contacting us at: [hello@cieloflaxton.com.au ]

7. Complaints If you have concerns about how your data is handled, you may contact us or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Booking & Cancellation Policy (Quick Reference for Guests)

✅ Full refund for cancellations made [14 days+] before check-in.

❌ No refund for cancellations made within [14 days] of arrival.

🚫 No-shows & early departures are non-refundable.

🕑 Check-in from [2:00pm] | Check-out by [10:00am].

💳 Damage, loss, or extra cleaning may be charged to the guest.